Probila Unitrab’s Ecogarantie team handles day-to-day operational matters and strives to ensure smooth operations and fast communication between members. The Ecogarantie team is also responsible for the general organisation, such as the general meeting.
At the annual general meetings, all concerns of the users of the Ecogarantie label are heard. There they can submit their amendments to the standards. The committee appointed by the members’ meeting then discusses the correct and sensible amendments with experts, thus ensuring that the standards is constantly updated at a high level.
Organisational regulation of all kinds of surveys :
The question (sent by email or telephone) is received by the communication manager. If it is a complaint, the communications manager forwards it to the board of directors for discussion. The Board then informs the Communication Manager of the decision taken. The operator will then receive a response.
If the question is about an ingredient, the communication manager informs him/her that he/she must turn to his/her control body and register on the “ecogarantie.pro” website in order to follow up his/her request.
The inspection body that receives the question concerning the ingredient fills in one of the two forms on the ecogarantie.pro website (exemption or authorisation) and then gives its opinion on the question.
Once this has been done, the other two inspection bodies are informed by email that a question is pending and consult each other internally. They then give their opinion on the matter via a form.
Once the question has been answered in all three ways, it is filed directly in one of the databases on the page.
If the control bodies have any doubts, they then fill in a form and send it to the Probila communications manager.
The latter contacts the expert, who discusses with the other members of the board of directors.
Once a decision has been taken, the Board sends the response to the Probila communications manager, who then transfers it to the control bodies. The final decision is thus taken.
The operator who asked the question can follow the question’s progress and obtain the answer by looking at the lists of exceptions and exceptional authorisations published on the ecogarantie.pro website.